{"id":1604,"date":"2021-07-02T03:12:01","date_gmt":"2021-07-02T03:12:01","guid":{"rendered":"https:\/\/new-irina.novaworks.net\/?page_id=1604"},"modified":"2023-11-09T09:19:27","modified_gmt":"2023-11-09T09:19:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/giannacollective.com\/index.php\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1604\" class=\"elementor elementor-1604\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b4e923 elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-height-default elementor-section-items-middle\" data-id=\"0b4e923\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b288dc kitify-col-width-auto-no kitify-disable-relative-no\" data-id=\"3b288dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03ebde0 elementor-widget elementor-widget-heading\" data-id=\"03ebde0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8daa6a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8daa6a0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9e46bb5 kitify-col-width-auto-no kitify-disable-relative-no\" data-id=\"9e46bb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d87b5d0 elementor-widget elementor-widget-spacer\" data-id=\"d87b5d0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9316070 elementor-widget elementor-widget-accordion\" data-id=\"9316070\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When will my order be processed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1541\"><p>After placing an order from our website, every order will 1-4 days standard to process. Although in any case of delays you will be notified by email or in any busy schedule\u2019s orders processing will take 10 maximum day<strong>s.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When will my delivery be made?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1542\"><p>We deliver the items following the courier timelines of standard business days 2-5 days within the UK and for our international deliveries will take a maximum of 7-15 days<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1543\"><p>You will be eligible to track your order using your order or tracking number which will be sent through the email you applied either when registering or shopping for an item on our website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1544\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1544\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I cancel or make changes to my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1544\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1544\"><p>Due to your purchase been prepared quickly for dispatch, please contact our customer service email <a href=\"mailto:contact@giannacollective.com\">contact@giannacollective.com<\/a> as soon as possible to cancel or make changes to an order. Unfortunately, it should be noted that once orders are processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1545\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1545\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you accept returns?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1545\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1545\"><p>You can make a return request for one or more products within the time limit of 10 days as new as the order after receiving the goods for the following reasons: if it is too big\/too small, if it is damaged, or if it does not correspond with the product ordered and if it is not present in the parcel.<\/p><p>The returned items must comply with the following:<\/p><ul><li>Items must be returned unworn, undamaged and unused with all tags attached and the original packaging included.<\/li><li>Please take care when you are trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1546\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1546\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does return process take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1546\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1546\">In case of any returns contact our email <a href=\"mailto:contact@giannacollective.com\">contact@giannacollective.com<\/a> our customer service will respond with how you may proceed and the duration of the process.\n\n<a style=\"background-color: transparent; border-bottom: 1px solid #666; padding-bottom:2px;\" href=\"https:\/\/www.royalmail.com\/track-my-return#\/details\/6838\">Check shipping and returns for any return<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1547\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1547\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I receive an email newsletter?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1547\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1547\"><p>Subscribe to our email newsletter on the homepage to receive notifications for our website, on every drop-off, personalized mails and coupon codes offered for your first order, stay informed of new arrivals, trends and exclusive promotions. Email preferences can simply be managed under (\u201cMy Account\u201d).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1548\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1548\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"novaicon ui-1_simple-add\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"novaicon ui-1_simple-delete\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I enrol for buzz?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1548\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1548\"><p>To enroll for Gianna&#8217;s buzz feed for visibility or brand awareness please contact our email contact@giannacollective.com with your details in order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"When will my order be processed?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>After placing an order from our website, every order will 1-4 days standard to process. 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Unfortunately, it should be noted that once orders are processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you accept returns?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can make a return request for one or more products within the time limit of 10 days as new as the order after receiving the goods for the following reasons: if it is too big\\\/too small, if it is damaged, or if it does not correspond with the product ordered and if it is not present in the parcel.<\\\/p><p>The returned items must comply with the following:<\\\/p><ul><li>Items must be returned unworn, undamaged and unused with all tags attached and the original packaging included.<\\\/li><li>Please take care when you are trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How long does return process take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In case of any returns contact our email <a href=\\\"mailto:contact@giannacollective.com\\\">contact@giannacollective.com<\\\/a> our customer service will respond with how you may proceed and the duration of the process.\\n\\n<a style=\\\"background-color: transparent; border-bottom: 1px solid #666; padding-bottom:2px;\\\" href=\\\"https:\\\/\\\/www.royalmail.com\\\/track-my-return#\\\/details\\\/6838\\\">Check shipping and returns for any return<\\\/a>\"}},{\"@type\":\"Question\",\"name\":\"How do I receive an email newsletter?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Subscribe to our email newsletter on the homepage to receive notifications for our website, on every drop-off, personalized mails and coupon codes offered for your first order, stay informed of new arrivals, trends and exclusive promotions. Email preferences can simply be managed under (\\u201cMy Account\\u201d).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I enrol for buzz?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To enroll for Gianna&#8217;s buzz feed for visibility or brand awareness please contact our email contact@giannacollective.com with your details in order.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b4d3a3 elementor-widget elementor-widget-spacer\" data-id=\"1b4d3a3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs When will my order be processed? After placing an order from our website, every order will 1-4 days standard to process. Although in any case of delays you will be notified by email or in any busy schedule\u2019s orders processing will take 10 maximum days. When will my delivery be made? We deliver the items following the courier timelines\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-1604","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/pages\/1604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/comments?post=1604"}],"version-history":[{"count":16,"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/pages\/1604\/revisions"}],"predecessor-version":[{"id":3982,"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/pages\/1604\/revisions\/3982"}],"wp:attachment":[{"href":"https:\/\/giannacollective.com\/index.php\/wp-json\/wp\/v2\/media?parent=1604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}